Shop’s rules and regulations – the validity scope
These rules and regulations specify the conditions of purchase via Infusion internet shop.
The sales contract/agreement
Presenting goods on website in our shop is purely informative and does not constitute an offer in terms of Civil Code, being an invitation to place an offer. By sending the order via our website a client places an offer to conclude a sales contract regarding a specified type of goods. Placing the order by the client does not stand for concluding a sales contract. The client receives a confirmation (via mail) of Infusion having received the order (so-called order confirmation). The character of order confirmation is purely informative and does not represent the offer received/accepted by Infusion.
A sales contract is concluded once the order and package delivery confirmation is sent to an e-mail address indicated by the client (so-called shipment confirmation). The sales contract conditions will be presented to the client in writing on his/her specific demand. In-fusion goods are sold in retail only. Infusion reserves the right to turn down the order without giving reasons. Goods ordered via Infusion website can also be delivered to a destination outside Poland. It is not allowed to buy products from polish language version of the shop (http://infusion.pl/pl_PL/index) using english language version of the shop and its terms of shipping.
Advice on withdrawing from the agreement/contract
Infusion hereby informs on the client right (regulated by the act from 2nd March 2000 on protection of certain consumer rights and responsibility for he damage done by a hazardous product (Law Gazette No 22, 271, with changes) to withdraw from the sales agreement without giving a reason within 14 days since the day of issuing goods to the client. In order to exercise this right , a client within the period of time specified earlier, is obliged to submit a written statement on withdrawing from the contract to the following address: email@example.com.
In case of withdrawing from the contract the agreement is seen as non-concluded, exempting the client from any commitments. What parties provided is to be returned in an unchanged state (complete, exhibiting no damage, originally packed). Goods and the invoice should be sent back without delay, within 14 days at the following address:
Infusion sklep medyczny ul. Młyńska 8, 44-100, Gliwice, Poland
Before sending the goods by return of post it’s necessary that you contact our client service firstname.lastname@example.org
The consequences of withdrawing from the contract.
In case of withdrawing from the contract, both parties are obliged to mutual return of the services. We kindly ask you to give us your bank account number, if we do not have it yet. If a client cannot return the received goods as a whole, partially or the goods can only be returned in worse shape, then the client is obliged to compensate for the loss in goods value. This does not refer to the situation when the goods lost in value due to a client checking their functionality – as it would have been possible if the shopping had been done in a shop. The loss of value and the obligation of equivalent return could be avoided if you abandon to use the ordered articles as well as refrain from all the activities affecting their shape/state in an negative way.
The seller is responsible for goods return that can be sent as a parcel/package. Clients are charged for returnable package when the goods delivered comply with the order ( the kind, name, size, color). In other cases the client is not charged for goods return. Infusion commitment regarding payment return has to be set within 14 days since the day withdrawing from the contract, i.e the moment Infusion receives the client’s statement on withdrawing from the contract.
The cost of returnable package
If the client exercises the right to withdraw from the contract they are obliged to cover the costs of returnable package. This is not the case when the goods delivered do not comply with the order.
Warranty and responsibility
Infusion holds responsibility towards a client if the goods, the moment they are issued, do not comply with the contract based on the act of 27th July 2002 on specific consumer sales conditions and Civil Code Change.
The prices and package costs
The prices based on which the order is placed are in effect. The time-bound promotion period is given by the shop. All the prices are given in Polish zloty and they all include VAT ( currently 8% and 23%) . All the detailed information regarding the package costs are given on “Shipping cost” page.
Infusion delivers the ordered goods to the address given by the client within the shortest time period possible, depending availability of goods in stock. If the ordered product is not available (limited collection is out of stock) and the purchase/sale contract is not finalized, we reserve the right to offer you the goods similar to the ordered ones. You are not obliged to accept the substitute offer.
In case of delays in delivery you will be informed immediately, we also allow for resigning from the order.
The goods are the property of Infusion until the full payment has been issued.
Method/terms of payment, delay
Payment methods available at the shop: credit cards (e-payments), transfer to Polish bank account, PayPal. In certain cases Infusion reserves the right to accept only some methods of payment. We hold no responsibility for any loses.
Polish bank account IBAN: PL12 1140 2004 0000 3502 3127 8263; SWIFT: BREXPLPWMBK
Personal data protection
Protection your personal data, privacy, as well as respecting the clients’ right to decide on collecting, processing, and distributing personal data are of greatest importance to us. Our personal data protection policy complies with the Polish act on protection of personal data.
Distributing your data to unauthorized third parties is completely out of the question.
Coookies are alphanumeric text files, which are transmitted by us to the hard disk of your computer via browser. Most e-commerce processes would be impossible to carry out without this technology. Thanks to cookies you can, for example, create virtual shopping baskets.
After you log on to our website, so-called “cookies session” is formed by means of which you are identified during the visit. After you log out from the shop the session data are deleted automatically.
During the visit in Infusion shop permanent cookies files are created and these are stored on your hard disk. This way the system can remember the content of your basket while you do shopping and your next visit on our website. It also helps to eliminate such breach as creating double accounts. Thanks to cookies the search results are remembered. They help to remember your log-in and password which you write in registration fields.
The permanent files do not contain any personal data. Name, surname, e-mail, or IP address are not written down by their means. They do not help to create an individual profile of clients’ activities.
You can cancel cookies file storage by browser settings, restrict them to only certain websites or demand to be alerted in case of sending cookies. You can also delete cookies files from your hard disk. Please note that using fe-male services can be partially or totally impossible if some cookies files are blocked. More information on cookies file settings can be found in browser help links.
Access to your personal data
You have access to your personal data any time you want by logging with your log-in an password. You have a right to see, change, delete these data. If you happen to forget your password you should use a special option. There is a link “Change of password” on In-fusion website. We ask you to put your e-mail address you use on our website and send us the form. We will send you back a substitute password to the address given in a from. This way of verifying is risk-free. Even if an unauthorized third party tries to get hold of your personal data, the substitute password is sent to the address nobody else has access to.
Data protection in the company:
Infusion complies with all the legal regulations concerning data protection, as well as in-company procedures in relation to this issue. All the company workers are obliged in writing to obey rules and regulations connected with personal data protection, safety as well as personal data secret protection.
The trademark of the entrepreneur running Infusion website
Infusion.pl Agata Banaszkiewicz